Image of a modern desk and chair with contemporary new carpet

Contact Us

Please use the following information to contact us.

Customer enquiries

If you placed an order in store, then please call your nearest store, details of which can be found on the relevant customer site

Carpetright UK
Storey carpets
Carpetright Ireland
Carpetright the Netherlands
Carpetright Belgium

If you would like further assistance about an order placed in the UK then please call our Customer Services Team on 0330 333 3444.

The team are available from Monday to Friday between 9.30am and 5.00pm and on Saturday between 9.30am and 4.30pm, or you can email

Head office

Our head office address is:

Carpetright plc
Purfleet Bypass
RM19 1TT
Tel: 01708 802000

Claims Portal

Please submit any personal injury claim via the portal on the below details:

For incidents prior to 13/09/2018 the insurer is Aspen Liability, with Phoenix Liability acting as claims handlers.  The portal ID is: D00153.

For incidents on or after 13/09/2018 the insurer is HDI Global, with QuestGates acting as claims handlers. The portal ID is: D00021.

Investor enquiries

For investor enquiries please see the Investor Contacts page

Media enquiries

For media enquiries please see the Media Contacts page

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