Our Vision

The Group aims to be the first choice for all consumers by offering the broadest range of floor coverings, at the keenest prices, with unbeatable customer service.

Delivering our vision:

Comprehensive product choice

We continually look to improve and develop our product ranges to provide consumers with a market leading product choice, which offers great value, backed up by excellent customer service.

In recent years our cut-length carpet ranges have been extended and a wider range of rugs has been introduced. The acquisition of Sleepright in December 2008 has enabled us to extend our product offering into beds. Furthermore, the ranges in each country have been adjusted to suit local markets and reflect new customer trends.

Delivering great value

The Group continues to offer customers outstanding promotions throughout the year. These are provided across all product groups in all geographic markets ensuring customers are offered great value through a combination of quality, price and service.

Offering outstanding customer service

The quality of the fitting service, undertaken by our independent carpet fitters, together with the effectiveness of our cutting and distribution centre, has enabled us to improve service to our customers. We have developed our Fitters Academy to ensure we have the best fitting service in the UK and have a direct home delivery service in all Sleepright outlets for bed products.

Our in-store computer system (Navision) in the UK & RoI streamlines our order administration and our cutting and distribution centre enables us to reduce delivery lead times, provide increased capacity and drive operational efficiencies.